Does this method apply to your situation? Go on to have a check. Type device manager in the search box to open Device Manager. Now, navigate to the 'Driver' tab, choose ' Update Driver Step 4. When asked how do you want to search for driver software, there are two options. This way is an automatic update by Windows. When it finished, all you need to do is to disconnect the USB device, restart the computer and reconnect it again.
Windows will install the latest driver for you. When you choose this option, you need to continue with the other pop up 'let me pick from a list of device drivers on my computer. From the list, select Generic USB hub, which normally the only choice. Click 'Next' and then Windows will install the driver for you. In the same path to update the driver, you can also try to roll back to the previous driver before the error occurs.
The changes made on the computer power and the device driver should take effect, and your USB device will no longer report issues. Otherwise, try the rest three methods one by one. Most computers have multiple root hubs so you can share the data bus across multiple devices. Open Device Manager. Find the Universal Serial Bus controllers option and single click it to expand.
Right-click it and choose Properties. Go to the Power Management tab and uncheck the 'Allow the computer to turn off this device to save power' option.
Then click OK to save your change. Like other driver and software update processes, the update process of USB drive also requires elevated privileges. This means that in order to update the USB driver, administrator account must be used to log on to Windows 8 computer. Follow Marcus Yam MarcusYam. Marcus Yam. Topics Windows. See all comments Wow, an "update your drivers" recommendation.
What a joke. They must not know their readers very well. I'm pretty sure most of us would know how to do this. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page.
Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. For more information about the DisableOnSoftRemove registry entry and the effects of enabling or not disabling a USB port on soft remove, click the following article number to view the article in the Microsoft Knowledge Base:.
Windows 8. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services.
Privacy policy. This article provides methods to solve the USB Device not recognized error that occurs when you try to access a USB external hard drive. USB Device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it. This method resolves issues where the currently loaded USB driver has become unstable or corrupt.
Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. Instead, plug it directly into your computer.
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