Visit the system installer page and read the information relating to the independent contractors. A prospective independent contractor must call and speak with a representative to inquire as to which regional MSO she needs to contact. A MSO will provide all relevant training and assist prospective independent contractors in meeting all relevant requirements.
Those who represent an installation company and want to provide installation and service to DIRECTV customers should fill out an inquiry request online. Keep in mind an MSO will make a final determination whether to accept potential candidates into the program.
I just soooo dated myself! Apparently the discussion about spelling is more engaging than the topic of the story I used to work there, have friends that work there.
It really is. Cuz all I got is no. What a rip off to see only a handful. They were telling me that "25 more HD channels" line 2 years ago. I dropped them like a bad habbit, and am using comcast. Oh, and I agree with the need for spell check on the first post. It hurt my brain to read that. Anonymous Coward , 6 May am. When will people learn that it doesn't exist unless it's in writing. Just because some installer told you it would be this way doesn't mean squat.
Wake up sheep! This is corporate we're talking about! I was under the impression that we as a society thought that lying was a good thing.
Or is it only when politicans in our party lie that it's okay? JR , 6 May am. Harry , 5 May pm. My office told me the installer couldn't find my house three times in a row, never calling for directions or typing it in mapquest. AOC , 5 Jul am. Directv also told me service tech could not find my house.
He was supposed to arrive between PM. Received a call late saying he would be at my home by Pm. Next call came saying he could not find my house. Guess he didn't want to work in the dark! Scheduled another appointment for 4 days later betwwen 8am-4pm. At woman from local contractors office called to ask if tech was there yet. I said no. She stated he had just finished in the adjacent town ahd would be there shortly. At pm another lady called not the same as the first and said tech was running late and would be there "sooner rather than later"around 3pm.
I informed her that the first lady I spoke to told me he was in the adjacent town and would be there shortly. I asked her what was going on. She repeated he would be there "sooner rather than later" angrily. I told her I would wait until 3pm then I had errand to run. You guessed it at pm the first lady called again to say that the tech would not be there.
He had a family emergency. She told me I could reschedule at my earliest convenience what a joke!!! I told her never mind since I would be cancelling my directv service. I will never have to deal with this local service company again!!
When I called Directv to cancel they wanted to know why. I explained what happened and told them that if they can not service my dish then I do not want it. It's a shame because I even went through the expense of having trees removed, pruned to keep it. It's been well over a month and I still do not have tv. This is a two way street, i have techs that lie and i have customers that do the same, I have door tagged houses only to have a customer call 3 hours later and say they were home the whole time and that i never showed up.
I have been installing directv for about 3 months now and every p. I was trained by a tec that would talk himself out of more work then he would do. Our pay was cut already.
The p. A 1box install pays 8 points 4 points each additional box. Problem is driving miles aday to do your work 12 to 14 hrs aday ,trying to run the new phonelines and jacks being on the phone for sometimes 45min. I can go on and on about how bad it is for us techs. I think that the window has been closed for quite sometime to make good money and have a good job installing dtv.
RICK , 12 Apr pm. Alex Hagen , 5 May pm. I don't know what surprises me more; the fact that DirectTV is lying to their customers, or the fact that people posting on Internet forums generally can't spell very well. I'm dyslexic and i could not even tell that there was anything was messed up in his post since it doesnt matter if anything was wrong.
Do you ever worry that your doctor might give you a prescription using phonetic spelling? Tatheg , 6 May pm. I would worry if my doctor was writing prescriptions online. I can't read a thing on the little prescription pad. LiLWiP , 8 May am. Re: Like it matters While it is sad that you suffer from dyslexia Yes it DOES matter.
People are continuously complaining about how poor our education system is and we are being taxed to death to "improve" it. It isn't like he used the word floccinaucinihilipilification in the post. We preach ebonics, new math, and intelligent design constantly but noone seems to care that kids coming out of our school system can't fucking speak or spell in their native tongue!
Let's get back to the basics. It is not ok to type "teh intarweb". It doesn't make you look L33t, it makes you look retarded. You know Mike, the last time I checked the term "whistleblower" covered employees that report illegal actions, not just immoral ones. Except there was nothing illegal about the NSA wiretapping, so he's not a whistleblower. He's a felon. Divulging classified information is a felony. The paper that printed it should also be held accountable.
Bogamol , 6 May pm. It's not illegal to lie to your customers about this sort of thing? I thought this behavior was covered in a number of consumer protection laws that we have. Caveat Venditor! DirecTV and Dish have the same liability. Shgould the clear skies fill with clouds, you are in trouble. You lose your signal. Re the "lies" - wasn't this just one goon who owns an installation company.
This fraudulent scheme didn't come from corporate headquarters - it was "the contractor in question". Hairball , 5 May pm. As a college student, TV is a luxury. Perhaps I'm becoming used to not having a TV, but there's nothing good on nowdays. I will admit, I got hooked on But i downloaded those. Being poor makes me choose between internet and cable.
And watching TV is much more of a waste than WoW. Gra , 5 May pm. I happen to like wow for some of us it is enjoyable part of life. Yes its lazy but its still friends and good times Jose , 7 May am. People who don't take the time to spell-check, go on in life to ask there employees to lie!! Otherwise, go eat cake. Anonymous Coward , 2 Mar pm. I have a family just like everyone else does they say no work no money?
But I work but no pay what are we supposed to do we can't even pay our power bill everything is getting cut off. Concerned,What should me and my family do. Apennismightier , 5 May pm. Let's just say all you satellite bastards need to pay.
I for one am glad I found out about hex editing and bought a hex editor from Radio Shack before they became illegal here. DSS Hacking at it's finest. We will always find a way. Dusty , 6 May pm. That used to work real good until they came out with the 5 cards, as far as I know those have not been cracked yet. Are we all english teachers now???
I enjoyed the good ol' days when the only person to correct another on spelling was an english teacher, now everyone is correcting each other on the subject.
And how could it hurt your brain to read it, studies have shown that all we need is the first and last letters to be located in the correct order and we can figure out what word it is suppose to be. Maybe you just need some more brain stimulation. You're both wrong. And right.
Ending such words in t, like burnt and so forth, is an English thing. Americans tend to end in -ed. However as an American , I've always thought -ed sount better. I'm not at liberty to give any identifying information about myself for very-soon-to-be-obvious reasons. In fact, I just finished training not very long ago. Here's the truth, and is exactly what we are supposed to tell our customers: A phone line is not required to recieve your monthly programming. If you ever choose to connect a phone line, it will enable you to order PPV from your remote [as opposed to calling the PPV order number] and give you the ability to enable some advanced features, like on-screen caller ID.
If the phone line isn't connected, the only thing the customer loses is some features and convience. It is not required except under very specific and I do mean selective and specific circumstances, and we let the customer know that.
The installer that lied was giving mis information to customers. I do not know if he was told to do that, or how high up that goes DirecTV may not stress this to CSR's or on to the customer, they just want the account , but there sure is pressure from somewhere to get these boxes hooked to phones. Lists of non-responding recievers are posted every week to show which newly-installed units aren't answering an automated call to them.
If a tech's numbers are low So what we have seems to be duplicity on DirecTV's part. They don't train the CSR's to stress the importance of phone hook-up's. They will tell customers that don't want a phone line attached, that they don't need one. Yet on our the contractor's work order, it states that a phone line will be attached to all new recievers. I felt that DirecTV would do or say anything to get the customer's comittment, yet force the installers to do things that the customers weren't aware of.
Installers aren't in the habit of lying to customers to make MORE work for themselves. From my experience,the issue here is DirecTV's habit of telling their prospective customers anything to get the sale, but pressuring their contractors to install land-based phone lines to increase their pay-per-view revenue by making it easier to order PPV events.
Fred S , 26 Jun pm. I agree I've worked for Ironwood Communications and Dishnetwork as a subcontractor both companies play games and decide if you get work from them at all!! They pay low wages for the work involved, and require phone lines. If you see a installer bring in a receiver with a green sticker saying DHA you know it is a refurbised receiver. They always compalained about Trouble calls.
David Hutson , 24 Apr pm. I've had Dish Network and Direct T. It was obvious in both cases that the techs were driving a personally owned vehicle.
I found NO problem of any kind with the work or representations of the techs. For one of them I provided a tall ladder because his ladder would not reach a sufficient height to do the install. I gave the techs maximum high ratings on the service questionnaires I received from the satellite companies after the installs were completed, because I know that anything less, if not totally justified, would cause them problems with the damnable crooks for whom they sub-contract.
Anthony , 16 Feb pm. Yes I agree with the last comment about the phone lines We are pressured to install phone lines even if the customer doesn't have a home phone service which is crap and if the QC inspector finds that phone lines weren't installed even on a customer who doesn't have a home phone service there is an automatic chargeback this is crap Why should I do the extra work and waste my materials when there's nothing to connect to?
It just doesn't make any sense. Something needs to be done about it But what??? Nobody seems to know where to go on this issue. We work hard to get the Directv customers satisfied and we are the ones who make the billions of dollars of Directv's revenue possible it just isn't fair to us as the tech or to the customers. It is extortion directed towards the hands that feed them. If it werent for the installers, there would be less than half the customers there are now.
If we fall below a certin percentage we are charged 7. Therefore I was forcred to lie to the customers. I would tell my guys to hook up the phone lines. Do your installer a favor, leave it hooked up fro the first 48 hours and then disconnect it if you don't want it hooked up, it doesn't hurt and it spares the installer or his company the fine.
Remember these guys have been getting paid less and less each year because Directv like other companies keeps expecting more for less. No pay increases in over 6 years and most guys pay for there own tools, vehicles and fuel.
I am a tech and I lose 5 bucks for every box I don't hook up to a line. The company says that they are simply not paying me for not doing that part of the job not "fining" me. It doesn't matter if they even have a home phone.
I assure you you have absolutely no clue what actually goes into an install or how the system really works. I don't even want to count how much time I have wasted over the years talking to some brain dead CSR or fixing something that tech support could have done if they had a clue.
Well I am a Directv Sub contractor and i know for a fact that if the customer has a 'land line' we are required to use a phone line or we do infact get charged as ive seen this on my pay stub and have been told by my supervisor. Rob Orton , 30 Oct pm. As an Installer that has put in over 10, systems you are way off the mark. Here's how it works. Directv charges back the contractor if they don't meet a certain percentage of phone line hook ups.
This was just a way for Directv to steal money from hard working installers. Here is the problem. YOU work for Direct T. Direct T. What am I failing to see in all of this? It doesn't hurt anyone to have a phone line connected. If having it connected causes you to order more PPVs then you have a problem not a company that supplies them. We as Americans are always looking to blame someone else for our behaviors.
I asked a whole bunch of questions and got answers to all that I asked without being hung up on. I do not work for a cable company nor do I have stock in one. Just retired and happy that majority of time I flip on the TV and something comes on. Those that do not think that it is worth while Anonymous Coward , 8 May am. While I agree with your topic of Americans need to exercise more self-control - the point was, customers are being lied to. It doesn't matter if the lie as no effect, it is still dishonest and wrong.
Self-control is another matter. You are absolutely right that hooking up a telephone line doesn't hurt anyone. But as an installer, why should I have to run phone lines through an attic or even on the outside of the customers home without financial compensation. Would the phone company run a line through your home for free? Of course not. If a phone jack is accessable near that satellite receiver, I am more than willing to connect it.
If it isn't, at least I should be able to collect payment for the additional work done. The company I work for, happens to think otherwise. My shirt says Directv, not Bellsouth. I agree. I don't know how many times I have been to a customers home and they ask me if they have to have a phone line.
Maybe Directv should offer customers in this position the truth If a customer asks me straight up if they need a phone line for their system to work To work completely, yes, they do need a phone line. But they do not need a phone line for anything except pay per view and so thay directv can track their reciever If I knew the truth, as a customer, I would feel like I am being ripped off in this cell phone age Anonymous Coward , 22 Sep pm.
You are paid for to run the phone line. It is part of the money you get for the IRD. Satellite TV is awsesome. If you don't want to pay for it, you don't have to. Everything except HD. Satellite tv is not awesome if you have to pay for it. The picture quality is not the best. BTW, all businesses lie. All those who are speling wrong are Americans.
You are trying to push the the blame on people who do not speak english well. This is a great opprobrium to Americans. People from other countries who do not speak english spell far better than Americans. Some Americans have become very lazy because of spell checks on computers to the extent that they cant spell.
Just imagine a junior in college ask me " Hey dude, can you spell "apple" for me? OG , 6 May am. No other provider has it Scifisam , 4 Dec pm. So We got Direct tv. So there. Take that you stupid cable companies. I find Cable to be much more of a scam when it comes to high prices for service.
Sure, dish cost more but then there is more equipment to set up and buy. And just for the record, my original DirecTV Tivo box would not work without a land line. So they were correct in that "lie". However, they were more than happy to replace it with a DVR without the Tivo name that works flawlessly.
Love my dish at work and at home. Not that I don't have a choice, I do. Where else you going to get that? Cable TV installed with "lifeline" service, channels HD dish installed with every channel they have. SDSL comes in throught the phone line. One more comment, Caviot Emptor. Drew , 6 May am.
As a former installer of DirecTv I can vouch for the push for a phone line. Many DirecTv installers actually work for a third party as I did. My immediate employer never pushed for the phone line but all the RCA paperwork that came with the basic box did.
Some instruction packages and service forms definitely read as if the box would not work without it. Of course the basic non-DVR box did work without a phone line, and every installer knows that. I did several installs in hunting cabins and the like where there was no phone service at all. I recently wrote DirectTV directly can produce the email asking whether the phone line is required. I don't use a land based phone. I have a cell phone that meets all my needs.
The reply from DTV was that the phone line is required. Two possiblities: 1 I need a phone to watch TV I won't do business with a company that lies. So, no satellite for me. Oh well. Life goes on. I would love to see the email. It seems inconsistent with the DTV customer service person's claim. I do not believe anyone from Direvtv told you you need a phone line to watch tv. That is absurd, being a directv installer, they do not tell you a phone line is required, it is recommended to receive updates, ppv, etc.
That is B. I work for DTV not a satelite instalation company and it's the third party installers that require the phone line, we don't. We just need to know if it's connected or not, if not, we simply turn off the PPV ordering. There is one other reason we do prefer to have the phone line whenever possible though. Having the phone line helps us to determine the location of the receivers. Sometimes ppeople will try to give us a false address so they can get locals or sports programming from another area of the country.
The phone line also helps us to insure that all the receivers really are located in the same house. Crossbones , 6 May pm. Is that right Misty? Or another DTV lie? It has nothing to do with local programming.
That is what the area code and zip codes are for. As for the rest of your comment, it is total BS. If I don't install a phone line that I don't get paid extra for to each receiver that I install, DTV will back charge for each one.
Now the company I work for is talking about back charging the techs. When I call DTV after each install to activate service, you want to know what room each receiver is in and if there is a phone line connected. Within 24 hours, you poll the receivers to see if the line is active No, I do not use spell check because I don't care.
No, your way wrong. My company gets charged back hundreds of dollars every week for failing to hook up phone lines. The phone company charges you a lot of money to get just one phone jack installed. DirecTV does not require a phone line for you to receive your programming service. It is a PPV trap. When it comes to the installer they are pushed by DirecTV to have phone lines connected on a matrix that is used against installers to keep their pay down.
However, DirecTV pays installers to do what they want and not what the customer wants. When customers get conflicting stories DirecTV points the finger at the installer that they sub-contract so that they can claim to keep a clean face. When a customer has cell service only, it is still used against the installer for not hooking up the phone line - didn't meet the matrix quota. Sounds pretty good, huh? Nothing like working for a company that openly does everything it can to stab you in the back.
Matt , 6 May am. Spelt is also a form of wheat. As for DirecTV, does this kind of behaviour really shock anybody? This is just hard-selling, the majority of the more unethical companies engage in it - and there are several clauses in anybody's employment contracts that will say something along the lines of if you piss them off they can sack you.
People have just got to work out now what's worse, firing your employee's or suing your customers Annonymous , 6 May am. My Dish Network works just fine Beats the hell out of cable. If I owned a business, I would try to hire these guys. The trouble is, I haven't lied and cheated enough to be able to get the cash to start one. People like being lied to. That's why many hire the low bidder that does not comply to laws or code as long as it is cheaper.
They hire a contractor based on price who has illegals working for him and then complain about the illegal immigrant problem. Does it only impact PPV? What about TiVO? Does the built in tivo work without phone line? Doesn't it have to update the TV schedule? Loser , 6 May am. PPV 2. Regional Sports channels 3. HD Programming Not all installers are crooks I talked with a lot of crooks, but not all were crooked Why don't I work their anymore?..
Could handle talking with whiners such as you people. I work for a very large company that rhymes with SmellBouth. And yes I know of their business practices, not always on the up and up. Ugh, I experience them first hand. Stu , 6 May pm. DirecTV since , 6 May pm. Ive always had big brother installed on my TV i mean hooked up to the phone line, ive even gotten a call from them telling me what im watching, i dont care.
WaveHi , 6 May pm. This person told me it would be better to just "pause" my service for 3 months - in case my plans changed. It sounded like a reasonable suggestion - so I said that sounded OK and actually thanked him for making the suggestion. In three months, I got a buyer for my property, so I contacted them about closing my account. The CSR on the other end of the line was snippy, to say the least, when I told him I did not want to be transferred to a Customer Retention Specialist.
I said I just want my account closed because I sold the property. I finally got so fed up I asked for his manager. When he transferred me to somebody who was supposed to be his manager, this person tried some of the same closing tactics! I was really getting frustrated at this point, until by some miracle the guy finally said "Ok, you're all set, your account is closed. I thanked him and was glad to finally be rid of them. Two weeks later, I get a bill from DTV. Now, keep in mind that I had "paused" the service 3 months earlier, so there should have been NO charges.
I contemplated just paying the damn bill but I couldn't let them get away with it. I called up to find out why I was being charged. Your being charged for time you were reconnected! I was at the point of wanting to reach through the phone line, realizing that the last A-hole had turned my service on and then turned it off again so I would be charged.
Again I ask for a supervisor, get another run around, and 30 minutes later, I finally get somebody who takes the charge off and says it's all clear. Former installer , 28 Aug pm. Hank Reardon , 6 May pm. Direct TV HD has audio out of sync with the picture. You may change your programming selection by notifying us. A fee may apply to such changes described in Section 5 b and the Fee Schedule. Some programming may be purchased in minimum blocks of one month or multiples of one month.
Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions.
Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time. We will endeavor to notify you of any change that is within our reasonable control and its effective date. In most cases this notice will be about one month in advance.
You always have the right to cancel your Service, in whole or in part, if you do not accept the change see Section 5.
Credits, if any, to your account will be posted as described in Section 5. If you do not cancel, your continued receipt of our Service will constitute acceptance. You have received a conditional access card referred to as the "Access Card" and a License Agreement governing your use of the Access Card while you are receiving our Service.
If you tell us that the original Access Card was lost, damaged, defective or stolen, we will replace it, so long as there is no evidence of unauthorized tampering with or modification of the Access Card and your account is in good standing. Tampering with or other unauthorized modification of the Access Card is strictly prohibited and may result in criminal or civil action.
Tampering with or inserting any device into your Leased Equipment other than an authorized unmodified Access Card is prohibited. The phrase "Equipment" is used to refer to both Leased Equipment and Receiving Equipment, unless specified otherwise. You will provide DIRECTV and its subcontractors with reasonable access to your premises in order to install your Service, your Leased Equipment, and your Receiving Equipment; and you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes.
Additionally, if you request or contract for repair or replacement service from DIRECTV "Repair Service" , then as part of that request or contract you also grant access to your premises for that purpose. If you do not own your premises or your unit is part of a multi-tenant environment e. For optimal performance of your Leased Equipment, including ordering with your remote control or receiving certain Services, your Leased Equipment must be directly connected to the same land-based telephone line or internet connection.
You agree to provide true and accurate information about the location of your Equipment. If it is determined that the Equipment is not at the Service address identified on your account, we may disconnect your Service or charge you the full programming subscription price for the Service received at other locations. We provide Service to Leased Equipment installed in mobile units such as campers, boats and other recreational vehicles. However, this Leased Equipment is not eligible for the additional TV authorization discount described in Section 1 i.
We provide Service only for your private non-commercial use, enjoyment and home viewing. You agree that you will use the Service only for its intended residential use and not for any other purpose. The programming may not be viewed in areas open to the public or in commercial establishments. You may not rebroadcast, transmit or perform the programming, charge admission for its viewing or transmit or distribute running accounts of it.
You may not use any of our trademarks. Certain programming, including sports events, may be blacked out in your local reception area. Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action.
Please notify us immediately if any of the Equipment is lost or stolen, so we can make any appropriate updates to your Service. If you notify us within 5 days, we will not charge you for unauthorized use.
In any case, we will not charge you for unauthorized use occurring after we receive your notice. We consider you to be responsible for, and the recipient of programming on, any Equipment you lease or own. You are liable for charges incurred when the Equipment is used by you and when the Equipment is in use by others until your Service is cancelled or you notify us that the Equipment is lost or stolen as described above.
You have no right to sell, give away, transfer, pledge, mortgage, alter, or tamper with the Leased Equipment. It is your responsibility to impose any viewing restrictions on other family members or guests as you think appropriate. We are not responsible to you or anyone else based on the content of our programming. Please visit directv. You must notify us immediately of any change in your name, mailing address, residence address or telephone number by contacting us at You will be billed in advance, at our rates in effect at the time for all Service s ordered by you or anyone who uses any Equipment or Authorized Device, with or without your permission, until the Service is canceled.
If the Service is part of an offer through which you receive credits offsetting all or part of the Service price, such credits will be applied before the end of your promotional period. Interim payments may be required. If you cancel the Service, you are no longer entitled to receive the credits and we reserve the right to recoup pre-paid credits. The outstanding balance is due in full each month by the due date.
To establish Service, you were required to provide a credit card. You may use this or another credit or debit card to establish recurring payments. See Section 5 e regarding payment upon cancellation. We may, in our discretion, accept partial payments, which will be applied to the oldest outstanding statement. No "payment in full" notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us.
If you do not pay your statements by the due date, we may reduce your Service to a minimum service level, at our rates in effect at the time, restrict the availability or renewability of your Service options, require immediate payment for Services ordered, or deactivate your Service.
You will pay all state and local taxes or other governmental fees and charges, if any, which are assessed including any such taxes, fees or charges assessed against discounted fees or service credits. To cancel your authorization for Auto Bill Pay, you must call You should also contact your card issuer or financial institution to advise that you have canceled your enrollment.
If you opt out from Auto Bill Pay, you will lose any promotional credits associated with your account that require you to be enrolled.
We may charge fees that arise in specific circumstances only to those customers responsible for them. This Fee Schedule is incorporated into this Agreement by reference. Please see the Fee Schedule for additional fees. We reserve the right to assess additional fees or modify these fees and you agree to pay the fees listed in Section 2 of this Agreement and the Fee Schedule , if assessed on your account:. This late fee is not an interest charge, finance charge, time price differential or other such charge of a similar nature.
You acknowledge that this fee is reasonably related to the actual expense we incur due to late payment and may be subject to limitations as set forth by the law in your state. If any bank or other financial institution refuses to honor any payment, draft, order, item or instrument submitted for payment on your account, including without limitation electronic debits to debit cards and bank accounts.
You acknowledge that this fee is not an interest charge, finance charge, time price differential or other such charge of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment. We may suspend or terminate Service if your payment is past due. If we suspend your Service for non-payment, you must pay all past due amounts in order to resume Service at any level above the minimum service package. The Restoral Fee will be assessed on the next monthly bill you receive following the resumption of Service from the minimum service package.
We may require you to make deposits or advance payments for Services, which we may use to satisfy your initial bill for Services, to offset against any unpaid balance on your account, or as otherwise set forth in this Agreement or permitted by law. We reserve the right to require prepayment for any Service in our discretion.
0コメント